The yelling, your right. I having kids, can not stand yelling. I cringe when I hear someone yell. Kid or parent. I am accused of being a bit rude when I ask people (kids or adults) to not talk so loud. So I agree. They say the softer you speak the more people listen.
One day sales never worked for me either. (personally)

I agree with woo them not wow them.
A big problem I hear is the old customers we have being around for more than 50 years is increasing prices. We can not please all and stay afloat. I find myself personally, daily reminding people over 50 or 60 the price of gas has gone up. They get upset on us raising our prices. It is and has been very hard to keep our prices from going up and still keeping it all made fresh. In 1995 the chicken dinner price was $9.95 so it went up to only $12.50 in 2008. Give me a break.
The CBS comments make me recall when I worked for Pepsi at Taco Bell. Pepsi ,the mother company in the early 90’s decides they needed more bottom line to the shareholders and such, so they cut the managers at each store level. They called the individually runed TB units teamed managed units and split a GM salary between 2, 3 or 4 stores. That meant a GM manager was a good GM they would be split between stores. I lived it, it didn’t work. You can’t have the same result with one GM at one store by spreading them so thin. The company spread the GM first then told us to hire and train those under us, it was backwards. I and many others were not set up for success before being spread so thin.

I agree about not only looking at the bottom line, but sometimes you have to try to perdict some of the uncertianies that come our way. I have always been causious. I am the one who would bet at the nickel slots in Vegas to make it last longer.

It’s good to have insight from those over 50, what can you tell us business people on how to answer those about increasing prices?
These were some quick thoughts, didn’t have much more time to read, but I will read on.

Laura